HIPPA Notice of privacy practices

Last Updated: November 1, 2025

1. Purpose of This Notice

This Notice describes how personal, health-related, and service information about you may be used and disclosed, and how you can access that information.

Although Lonestar Senior Support is a non-medical in-home care provider, we follow HIPAA-aligned privacy standards to protect any sensitive or health-related details you share with us.

2. Our Commitment to Your Privacy

We understand that your personal and health information is private.
We are committed to keeping it confidential and using it only for legitimate purposes, such as coordinating care, managing your service plan, and ensuring your safety.
We maintain safeguards in compliance with federal and Texas privacy regulations.

3. Information We May Collect

We may collect and store information such as:
• Name, address, phone number, and emergency contacts
• Details about health conditions, routines, or preferences that affect your care
• Notes about services provided, caregiver observations, or client updates
• Payment or billing information

This information may come directly from you, your family, or authorized representatives.

4. How We Use and Disclose Your Information

We may use or share your information for the following reasons:

a. To Provide Care and Services

To coordinate daily support, ensure safety, and communicate with family members or authorized representatives.

b. For Operations and Quality Improvement

To improve our programs, manage staff assignments, and review service quality.

c. For Payment and Administrative Purposes

To send invoices, process payments, or verify service documentation when required.

d. As Required by Law

We may disclose information when required to comply with local, state, or federal law, including reporting abuse, neglect, or threats to safety.

e. With Your Authorization

For any other use or disclosure not listed above, we will first obtain your written permission.
You may revoke that authorization at any time, unless we’ve already acted on it.

5. Your Privacy Rights

You have the right to:

  • Access and Copy Records: You may request a copy of your service or care records.

  • Request Corrections: If you believe information is incomplete or incorrect, you can request an amendment.

  • Limit Disclosures: You may ask us not to share information with specific people or organizations.

  • Request Confidential Communications: You can specify preferred contact methods (e.g., phone, email, or mail).

  • Receive a Record of Disclosures: You can request a list of certain disclosures we’ve made about you.

To exercise these rights, contact our Privacy Officer using the details below.

6. Our Responsibilities

We are required by law to:
• Maintain the privacy and security of your protected information
• Provide you with this Notice describing our privacy practices
• Notify you promptly if a data breach occurs that may compromise your information
• Honor your privacy rights as described here

We will not use or share your information other than as described in this Notice unless you give us written authorization.

7. Safeguards and Security

We maintain physical, technical, and administrative safeguards to protect your personal and care information, including encrypted digital records and restricted access to client files.

8. Complaints and Questions

If you believe your privacy rights have been violated, you may file a complaint without fear of retaliation.

You can contact our Privacy Officer at:
📧 https://www.lonestarseniorsupport.com/contactus

You may also submit a complaint directly to:
Office for Civil Rights (OCR)
U.S. Department of Health and Human Services
Website: https://www.hhs.gov/ocr/privacy/hipaa/complaints/

9. Changes to This Notice

We reserve the right to change this Notice at any time. Updates will apply to all current and past clients, and the revised version will be posted on our website with a new effective date.