Privacy policy

Last Updated: November 1, 2025

1. Overview

Lonestar Senior Support (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, fill out a form, or use our in-home non-medical care services. By using our website or communicating with us, you agree to the practices described below.

2. Information We Collect

a. Personal Information

We may collect the following information you provide voluntarily:
• Name, phone number, and email address
• Home address (for scheduling or service area confirmation)
• Authorized family contacts or emergency contacts
• Details about care needs, preferences, or service interests

b. Automatically Collected Information

We may automatically collect:
• IP address, browser type, and device information
• Pages visited, date/time of visit, and referral source
• Cookies or similar technologies to improve user experience (which can be disabled in browser settings)

3. How We Use Your Information

We use your information to:
• Provide and manage caregiving services
• Respond to inquiries and schedule consultations
• Improve our website and user experience
• Send updates, invoices, or service reminders
• Comply with legal and regulatory obligations

We do not sell or rent your information to anyone.

4. Information Sharing

Your information may be shared only in the following limited situations:
• With staff or contractors assisting with client management or scheduling, under confidentiality agreements
• With partners such as insurance carriers or background-check providers, when legally required
• To comply with applicable law or protect the safety and rights of clients or our business

5. Data Security

We use reasonable administrative, physical, and electronic safeguards to protect your information against unauthorized access or misuse.
However, no website or system is entirely secure, and you share information at your own risk.

6. Data Retention

We retain personal data only as long as necessary to provide services or comply with business and legal obligations.
Information from inquiries that do not result in service may be deleted within 12 months.

7. Your Rights

As a Texas resident, you have the right to:
• Request access, correction, or deletion of your personal information
• Opt out of promotional or marketing communications

To exercise these rights, contact us at:
📧 https://www.lonestarseniorsupport.com/contactus

8. Children’s Privacy

Our website and services are intended for adults and families seeking senior support. We do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our website may include links to third-party sites (for example, payment processors or resource directories). We are not responsible for their privacy practices—please review those sites’ privacy policies before providing personal information.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. The revised version will be posted on this page with an updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Lonestar Senior Support
📧 https://www.lonestarseniorsupport.com/contactus